What we keep and why
Radvix Solutions LLC keeps information for the purposes described in our privacy policy. Different kinds of data have different purposes, so cancelling a plan does not automatically erase every record.
- Account and project data: account details, settings, brand identity, recordings, transcripts and outputs support your workspace and ongoing projects.
- Processing copies: rendering and other content tasks can create temporary copies, previews and intermediate files separate from the originals.
- Connected-account data: authorization details, publishing records and analytics support the integrations you use.
- Billing, security and audit records: some records may need to remain for accounting, legal obligations, fraud prevention or resolving disputes.
- Messages and applications: contact messages and affiliate applications are kept so our team can review them, respond and manage the relationship.
Request deletion or an export
Email support@metrono.ai or use our contact form and choose “Privacy or data request.” Tell us whether the request concerns a file, a project, an application or your whole account. Use your account email where possible; do not send your password.
We’ll verify your authority, identify the relevant information and explain the steps and timing for your request. If some records must remain for a legal or security reason, we’ll explain the applicable exception. We do not state a single automatic deletion deadline for every type of data.
Cancellation, disconnection and deletion
Cancelling billing stops renewal under your plan’s terms. Disconnecting a social account revokes its integration access. Neither action by itself is a request to erase all account data. Ask us explicitly if you want the account or its stored content deleted.
Copies outside your workspace
A deletion request may involve original files, generated content, processing copies and provider-held backups. Backups can follow separate replacement cycles. Content already published to social platforms, copied by other people or downloaded to your own storage may remain outside metrono. You may need to remove that content through the relevant service.
Keep what matters to you
Keep your own copy of any source recordings and finished content you want to preserve, and request an export before closing an account. Contact us if you are unsure which content is included in a deletion request.